The new SAP Services and Support e book explains SAP's offerings in a clear, comprehensible way and addresses dissimilarities in between the requirements of recent customers and knowledgeable people.
SAP once more sets the typical in client support innovation, with SAP for Me regarded for its AI-driven features, personalised person knowledge, and seamless support services. Proud to get honored from the ASP!
You only have to start out SAP Company Connector in case the network link just isn't still in linked position.
"It’s not merely the huge period of time that is saved; it’s also the sheer volume of data that's readily available at the click of a button."
SAP's predictive and preventative support features and functionalities support take care of difficulties right before they manifest. Examples include things like:
The chat transcript and many of the attachments will always be captured and recorded with your situation log, if the concern is resolved promptly or not.
"The CFO and I can pull up the information and find out in which our hard cash is Anytime. It’s seriously been a life more info saver, Specifically through these unsure situations."
A well-documented circumstance superior facilitates processing and saves time Learn more concerning the Get Support software.
Dawn ITSM gives the controls and processes in order that operational matters are correctly managed.
SAP Ariba cloud health which identifies and resolves troubles that impact the top consumer working experience just before they are noted by our prospects.
The adjustment isn't going to depict an increase in checklist rates for SAP support offerings. Affected consumers and companions is going to be notified in accordance Along with the respective locally agreed contractual stipulations. Study the full assertion in English or German.
If you are an on-premise client, ensure that your remote link is open up and provide unique, valid interaction info. See SAP Knowledge Foundation Article 2633442 for facts.
"The connection We've got with Dawn feels much more just like a partnership than the usual client and supplier dynamic. They have got always taken our comments into more info account and long gone over and over and above to support us."
Aid with Consumer Administration for example S-consumer administration, authorization inquiries or password reset support